FAQs

Answers about orders, delivery and products.

How do I place an order?

Browse our products, add items to your cart, then click Checkout. WhatsApp opens with your items so Duffys Health and Beauty can confirm availability, payment and delivery in chat.

Can I modify or cancel my order?

Message Duffys on WhatsApp as soon as possible. Once an order is packed, changes may not be possible.

How do I track my order?

We share updates on WhatsApp. You can also use the Order Tracking page with your order number.

What are your delivery times?

Delivery across Ghana is confirmed in WhatsApp after you send the order. Pickup is available from Duffys branches.

How much does shipping cost?

Delivery and pickup options are confirmed when you send your order on WhatsApp.

Do you ship outside Ghana?

Yes. Checkout opens WhatsApp to the Ghana desk if you are in Ghana, or the international desk if you are abroad.

What payment methods do you accept?

Payment is arranged on WhatsApp after you click Checkout, including mobile money options that work for your order.

What is your return policy?

Contact Duffys on WhatsApp if something is wrong with your order. Opened skincare cannot be returned for hygiene reasons unless it is defective.

Still Have Questions?

Message Duffys on WhatsApp or send the contact form.